Accessibility Statement & EAA Compliance Notice
Official statutory accessibility information pursuant to Article 13(2) and Annex V of the Luxembourg Law of 8 March 2023 on accessibility requirements for products and services (transposing Directive (EU) 2019/882 — European Accessibility Act), harmonized European standard EN 301 549, and W3C Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
01 Service Provider & Statutory Scope (Law of 8 March 2023)
Travel Pro S.A. (operating the online booking portal LetzBookit.com) is committed to ensuring digital accessibility for all travelers, including persons with disabilities and persons with reduced mobility (PRM), in accordance with the Luxembourg Law of 8 March 2023 on accessibility requirements for products and services (Loi du 8 mars 2023 relative aux exigences d'accessibilité applicables aux produits et services), which transposes Directive (EU) 2019/882 (European Accessibility Act — EAA) into Luxembourg national law.
Travel Pro S.A. (trading as LetzBookit and Voyages Flammang)
Registered Office: 430-434, route de Longwy, L-1940 Luxembourg, Grand Duchy of Luxembourg
Trade & Companies Register: RCS Luxembourg B44184 · IATA Accredited Agency
Scope of Application: Elements of passenger air and travel transport websites, electronic ticketing services (Art. 2(2)(3)), and e-commerce booking services (Art. 2(2)(6)) available at
https://letzbookit.com across all 9 supported language editions (EN, FR, DE, LB, ES, PT, RU, JA, ZH).
02 General Description of the Service & How It Works (Annex V)
Pursuant to Article 13(2) and Annex V of the Law of 8 March 2023, LetzBookit.com provides an online travel search, comparison, and reservation platform enabling consumers and corporate travelers to plan and book travel services online:
- Flight Search & Electronic Ticketing: Users can search and book round-trip, one-way, or multi-destination flights worldwide by selecting departure and arrival airports (with fuzzy IATA/city autocomplete), travel dates, cabin class (Economy, Premium Economy, Business, First), passenger counts (adults, youths, children, infants), and direct-flight preferences.
- Hotel Search & Accommodation Booking: Users can search international hotel inventory by destination city, check-in/check-out dates, room configuration, star rating, and guest distribution.
- Curated Destination & Sponsored Business Class Explorer: Interactive destination cards and Air France Business Class promotional routes automatically pre-fill search parameters and redirect to live fare availability.
- My Reservation & Corporate Travel Portals: Direct access to itinerary verification (CheckMyTrip), corporate booking profiles, and live assistance from our 36 Luxembourg-based Travel Specialists.
03 How LetzBookit Meets Accessibility Requirements (EN 301 549 / WCAG 2.1 AA)
To ensure that our digital platform is perceivable, operable, understandable, and robust (Annex I, Section III & Section IV of the Law of 8 March 2023), we have engineered the following technical accessibility measures into LetzBookit.com:
| WCAG 2.1 Principle | Implemented Technical Measures on LetzBookit.com | Reference Criterion |
|---|---|---|
| 1. Perceivable Text, Contrast & Reflow |
• Semantic HTML5 landmarks (<header>, <nav>, <main id="main-content">, <section>, <footer>) and structured headings.• Descriptive alt attributes on destination imagery and aria-hidden="true" on purely decorative SVG icons.• Color contrast ratios meeting or exceeding 4.5:1 for normal text and 3:1 for UI components. • Full responsive reflow down to 320px viewport width and up to 200% browser zoom without horizontal scrolling or clipped controls.
|
WCAG 1.1.1, 1.3.1, 1.4.3, 1.4.4, 1.4.10, 1.4.11 |
| 2. Operable Keyboard & Motion |
• Localized "Skip to main content" bypass link at the top of every page. • Complete keyboard operability: ArrowDown / ArrowUp and Enter navigation inside airport/hotel autocomplete lists; ArrowLeft / ArrowRight on Flight/Hotel tabs, Sponsored route pills, and Destination region filters; Escape key to dismiss popovers and drawers.• High-visibility :focus-visible outlines (2px solid #F28D01) on all interactive controls.• Automatic respect for @media (prefers-reduced-motion: reduce), pausing background animations, partner marquees, and auto-rotating carousels.
|
WCAG 2.1.1, 2.1.2, 2.2.2, 2.4.1, 2.4.3, 2.4.7 |
| 3. Understandable Language & Forms |
• Valid IETF BCP 47 lang attribute declared on <html> across all 9 localized versions (en, fr, de, lb, es, pt, ru, ja, zh).• Explicit programmatic labels ( <label for="..."> and localized aria-label) on all search fields and assistance form inputs.• Dynamic date button labeling announcing both the field purpose and the currently selected date (e.g., "Departure date: 31-12-2026"). |
WCAG 3.1.1, 3.2.1, 3.3.1, 3.3.2 |
| 4. Robust WAI-ARIA 1.2 States |
• WAI-ARIA 1.2 Combobox pattern (role="combobox", aria-autocomplete="list", aria-expanded, aria-controls, aria-activedescendant, role="listbox") on inline airport and hotel search fields.• Live announcements ( aria-live="polite" aria-atomic="true") on passenger/guest counters and form submission feedback.• Dynamic aria-disabled and aria-selected state synchronization on stepper buttons and tabs.
|
WCAG 4.1.2, 4.1.3 · EN 301 549 Ch. 9 |
04 Conformance Status, Evaluation & Third-Party Components
Conformance Status: The public portal https://letzbookit.com is compliant with WCAG 2.1 Level AA and EN 301 549 V3.2.1 across its core search, navigation, destination exploration, and customer assistance workflows.
Evaluation Methodology: Compliance is verified through automated and manual accessibility audits (keyboard-only traversal, WAI-ARIA role/state validation, color contrast verification, 320px–1920px viewport reflow testing, and reduced-motion verification).
Third-Party Systems & Alternative Accessible Channels:
- External GDS Booking Engine (
tickets.letzbookit.com): Once a traveler submits a flight or hotel search, fare selection and checkout are processed on our dedicated booking engine powered by Aaron Group and Amadeus GDS. While we work continuously with our technology partners to uphold accessibility across the booking funnel, if you encounter any barrier during fare selection or payment ontickets.letzbookit.com, our Luxembourg Travel Specialists will complete your booking by telephone or email at no additional service fee. - Embedded Cartography (Google Maps): The interactive office map in the Contact section is provided by Google LLC and includes an explicit accessible title (
title="Travel Pro S.A. Office Location Map") alongside full text address and directions directly adjacent to the frame.
05 Feedback Mechanism & Special Assistance for Travelers (PRM)
If you experience any difficulty accessing information or completing a reservation on LetzBookit.com, or if you require Special Assistance / Persons with Reduced Mobility (PRM) services for your flight or hotel stay (including wheelchair assistance WCHR/WCHS/WCHC, visual or hearing assistance BLND/DEAF, or certified assistance animals pursuant to Regulation (EC) No 1107/2006), please contact our dedicated Luxembourg desk:
Email: assistance@letzbookit.com / info@letzbookit.com
Telephone: +352 46 95 45 777
Hours: Monday – Friday, 09:00 – 18:00 (Europe/Luxembourg)
Travel Pro S.A. — LetzBookit Accessibility Desk
430-434, route de Longwy, L-1940 Luxembourg
Response commitment: acknowledgment within 2 business days.
06 Supervisory & Enforcement Authority in Luxembourg (OSAPS)
If you notify Travel Pro S.A. of an accessibility barrier and do not receive a satisfactory response within a reasonable timeframe, you have the right under Articles 19 to 25 of the Luxembourg Law of 8 March 2023 to contact the national market surveillance authority responsible for the accessibility of products and services in the Grand Duchy of Luxembourg:
(Ministère de la Famille, des Solidarités, du Vivre ensemble et de l'Accueil)
Address: 26, route d'Arlon, L-1140 Luxembourg (Postal: B.P. 119, L-2011 Luxembourg)
Telephone: (+352) 247-76500
Email: info@osaps.etat.lu
Official Portal: https://osaps.gouvernement.lu