General Terms & Conditions of Sale and Use

1 Publisher, Financial Guarantee, Insurance & Scope (Art. 1)

LetzBookit.com (and letzbookit.lu, hereinafter the “Site”) is published and operated by Travel Pro S.A., a Société Anonyme incorporated under the laws of the Grand Duchy of Luxembourg, with registered office at 430-434, route de Longwy, L-1940 Luxembourg, registered with the Luxembourg Trade and Companies Register (RCS Luxembourg) under number B44184, VAT identification number LU15659948.

Purpose & Linked Travel Arrangements (Art. 1): Purchasing travel services from Travel Pro S.A. on the Site implies the traveler’s full and unreserved acceptance of these General Terms and Conditions of Sale and Use. In the event of any contradiction between these general conditions and the specific contract concluded between the client and Travel Pro S.A., the provisions of the specific contract prevail. Where, after selecting and paying for a first travel service on the Site, the client books additional travel services for the same trip during the same visit or within 24 hours via targeted partner links, such services form part of a Linked Travel Arrangement (prestation de voyage liée) within the meaning of the Luxembourg Law of 25 April 2018 amending the Consumer Code.

2 Pre-Contractual Information & Role of Travel Pro S.A. (Art. 2 & 3)

Pre-Contractual Information (Art. 2): In accordance with Chapter 5 (Voyages à forfait et prestations de voyage liées, Articles L. 225-1 to L. 225-23) of the Luxembourg Consumer Code, product descriptions on the Site, quotes, these conditions, and the statutory standard information forms inform travelers prior to booking of the main characteristics of transport and accommodation, Travel Pro S.A.’s contact details, total price, payment terms, cancellation conditions, insurance options, and border/visa requirements. Prices and availability on the Site are updated several times daily; the applicable binding price is the one confirmed to the client prior to final checkout validation.

• Sale of Standalone Airline Tickets & Isolated Tourist Services (Art. 3 — Transparent Intermediary): For standalone flights (vols secs) and isolated travel services, Travel Pro S.A. acts strictly as a simple transparent intermediary between the airline/supplier and the client pursuant to Article L. 225-3 of the Luxembourg Consumer Code. Travel Pro S.A.’s obligation consists of pre-contractual information and ticket issuance. The execution of air transport is governed by the operating carrier’s Conditions of Carriage, the Warsaw Convention (1929), the Montreal Convention (28 May 1999), and Regulation (EC) No 261/2004. Travel Pro S.A. may charge a non-refundable ticketing/service fee (frais d’émission / commission d’intermédiaire) independent of the airfare.
• Sale of Stays & Package Travel (Art. 3 — Art. L. 225-4 Consumer Code): For tourist packages (forfaits touristiques), the retailer and organizer are responsible for the proper performance of all travel services included in the contract pursuant to Article L. 225-4 of the Consumer Code and must provide assistance if the traveler is in difficulty. Travel Pro S.A. shall not be liable where damage is attributable to the traveler, an unforeseeable third party, or unavoidable and extraordinary circumstances (force majeure).
• Connecting Time Recommendation: Travel Pro S.A. strongly advises travelers organizing their own pre- or post-carriage (pré- ou post-acheminement) to allow a minimum connection time of 2 hours and 30 minutes and to purchase flexible or refundable tickets.

3 Traveler Obligations, Booking Process, PRM Assistance & Travel Documents (Art. 4 & 5)

• Legal Capacity & Accuracy of Passenger Details (Art. 4 & 5.1): Any person booking on the Site must be at least 18 years old and legally capable of contracting. The client is solely responsible for verifying departure dates, itinerary selection, and the exact spelling of all passengers’ first and last names (matching official passports/ID cards). Under Art. L. 225-3 of the Consumer Code, Travel Pro S.A. is not liable for booking errors attributable to the client. For services subject to supplier availability verification (excluding standalone flights), if Travel Pro S.A. cannot confirm availability within 24 hours of booking, the contract lapses and any sum paid is refunded in full.
• Electronic Booking Steps (Art. 5.2): (1) Selection of travel service(s); (2) Entry of mandatory passenger details; (3) Selection of payment method; (4) Verification of booking summary and unreserved acceptance of these Terms & Conditions; (5) Final validation by payment, binding the client toward Travel Pro S.A. or the operating carrier.
• Special Requests & Persons with Reduced Mobility — PRM (Art. 5.3 & Reg. (EC) 1107/2006): Any need for special assistance (reduced mobility, wheelchair, medical equipment, special meals, infants) must be notified in writing to Travel Pro S.A. prior to booking and, for air transport under Regulation (EC) No 1107/2006, at least 48 hours before scheduled flight departure.
• Electronic Travel Documents (Art. 5.4): E-tickets (for flights) and e-vouchers (for hotels, rail, or car rental) are delivered by email and accessible via the My Reservation (Ma Résa) portal on the Site. Clients must check their inbox and spam folder regularly.

4 Prices, Payment Methods & Ancillary Agency Service Fees (Art. 6.1 to 6.6)

Price Composition (Art. 6.1): For standalone flights, the base price comprises the airfare, airport/aviation taxes, and Travel Pro S.A.’s non-refundable intermediary emission fee. Unless expressly stated in the offer description, prices exclude optional travel insurance, checked baggage (where unbundled by the airline), local tourist/city taxes (taxe de séjour), visa fees, and personal on-site extras.

Payment Terms & Accepted Methods (Art. 6.2 & 6.3): A booking is definitive only upon full payment clearance. Accepted payment methods include:

• Payment Card (Visa / Mastercard): Processed via encrypted PCI-DSS payment gateway; multi-card payment (up to 3 Visa/Mastercard cards) is available on eligible product lines.
• Bank Transfer in EUR: Accepted exclusively for bookings made more than 7 days prior to departure, subject to official bank-stamped transfer confirmation sent to accounting before the option expiration deadline.
• ANCV Paper Holiday Vouchers (Chèques-Vacances): Accepted for EU-origin/EU-destination tourist services by sending paper vouchers via registered mail with acknowledgment of receipt within 30 days after return to Travel Pro S.A. — Département comptabilité client, 430 route de Longwy, L-1940 Luxembourg (€10 management fee if refunded rather than credited).

Schedule of Additional Agency Service Fees (Art. 6.6): When additional services requested by the client are accepted by the travel supplier, Travel Pro S.A. applies the following agency handling fees (per action, per passenger, and per booking file, in addition to supplier charges):

* Fee per action, per passenger, and per booking file for any reservation made on the Site, in addition to the travel supplier’s own charges.

5 Refunds, Modifications & Cancellations (Art. 6.7 to 8.2)

Refunds & Airport Taxes on Unused Tickets (Art. 6.7): Refunds are issued to the original payment method in accordance with the airline or supplier’s fare rules. In the event of non-use of a flight ticket (cancellation or no-show), eligible refundable airport taxes (excluding fuel surcharges / YQ-YR) are refunded upon the client’s request, subject to a 20% administrative processing fee deducted from the refundable tax amount.

Modification & Cancellation at the Client’s Initiative (Art. 6.8 & 6.9): All modification or cancellation requests must be submitted in writing to Travel Pro S.A. (by email or online form) and are subject to supplier fare rules plus the following Travel Pro S.A. agency fees (excluding taxes, booking fees, and non-refundable insurance):

Modification or Cancellation by Travel Pro S.A. Prior to Departure — Packages & Stays (Art. 7, 8.1 & 8.2):

• If an external event compels Travel Pro S.A. to modify an essential element of a package contract before departure, the client is notified on a durable medium and may within 48 hours either accept the proposed modification/substitute trip or terminate the contract without penalty (with full refund within 14 days).
• Travel Pro S.A. may cancel a package without additional compensation if the minimum number of participants is not reached, provided the client is notified at least: (i) 20 days before departure for trips exceeding 6 days; (ii) 7 days before departure for trips of 2 to 6 days; or (iii) 48 hours before departure for trips lasting less than 2 days; or in case of unavoidable and extraordinary circumstances (force majeure).

6 Airline Schedule Changes / Cancellations & Contract Assignment (Art. 9 & 10)

• Cancellation or Delay by the Operating Airline — Standalone Flights (Art. 9 & Reg. (EC) 261/2004): For standalone flight tickets, the contract of carriage is concluded directly between the passenger and the operating airline. Pursuant to Regulation (EC) No 261/2004, the operating carrier is solely responsible for passenger assistance, re-routing, statutory compensation, and ticket refunds (Art. 8(1)). Travel Pro S.A. passes on to the client the refund received from the airline and retains its intermediary service fee.
• Assignment / Transfer of Package Contract (Art. 10 & Art. L. 225-10 Consumer Code): A traveler may assign their package contract (excluding insurance and specific non-transferable products) to a third party who fulfills all travel conditions, by notifying Travel Pro S.A. in writing at least 7 days before departure. Contract assignment incurs a minimum administrative fee of 50 € per person payable to Travel Pro S.A., plus any reissue/name-change fees charged by airlines or suppliers (for which the assignor and assignee are jointly and severally liable).

7 Air Transport Rules, Check-In, Sequential Coupons & Baggage Claims (Art. 11)

• Airport Check-In Deadlines (Art. 11.1): Travelers must present themselves for check-in at least 3 hours before departure for international flights and 2 hours 30 minutes before departure for domestic/intra-European flights.
• No-Show & Sequential Use of Flight Coupons (Art. 11.1): All flight segments (including combined air+rail tickets) must be used strictly in sequential order. Failure to board a flight segment (no-show) entitles the airline to cancel all onward/return segments without refund (except eligible refundable airport taxes).
• Pregnant Travelers, Infants & Minors (Art. 11.4 & 11.5): Infants under 2 years of age travel without a separate seat only if they remain under 2 years old until the return flight date (otherwise a child fare ticket is mandatory). Unaccompanied minors under 14 and pregnant travelers are subject to each airline’s specific carriage rules.
• Multi-Airline Combinations & Duplicate Bookings (Art. 11.8 & 11.15): Where separate one-way tickets on different airlines are combined, each ticket is governed by its own fare rules; if one flight changes, modifying the other separate ticket remains at the client’s expense. Duplicate reservations (dupe) on the same carrier/route may be cancelled without notice by the airline.
• Baggage Loss, Damage or Delay — Montreal Convention Deadlines (Art. 11.10): In case of baggage damage, loss, or delayed delivery, the passenger must obtain a Property Irregularity Report (PIR) at the airport before exiting the baggage hall and submit a written claim with supporting documents directly to the airline within strict statutory deadlines under the Montreal Convention of 1999:
  • Baggage Damage: within 7 calendar days from discovery (PIR date);
  • Baggage Loss: within 21 calendar days from the scheduled delivery/return flight date;
  • Delayed Baggage Delivery: within 21 calendar days from actual delivery.
• Operating Carrier Identity & EU Air Safety List (Art. 11.18): Pursuant to Article 9 of Regulation (EC) No 2111/2005, travelers are informed of the identity of the operating carrier(s), and any update is communicated as soon as known. The EU Air Safety List of carriers subject to an operating ban is publicly accessible via the European Commission portal.

8 Hotels, Stays & Car Rental Conditions (Art. 12 & 13)

Stays, Room Categories & Meal Plans (Art. 12.1 to 12.4): Stay duration is calculated in nights from airport check-in on departure day to arrival on return day. Hotel star ratings reflect local Ministry of Tourism standards in the destination country. Standard meal plan formulas are defined as follows:

Car Rental Specific Conditions (Art. 13.1 to 13.8): Car rental contracts are concluded in the name of the main driver designated on the voucher and are governed by the rental supplier’s conditions. At pick-up, the main driver must present the voucher, a valid driving license (plus an international driving permit if not in Roman script), a valid passport/ID, and an international credit card in their own name for the security deposit (debit cards such as Visa Electron or Maestro are not accepted by rental desks). Car rentals may be modified or cancelled free of charge up to 48 hours before vehicle pick-up; cancellations less than 48 hours before pick-up incur a 25 € fee, and same-day cancellations or no-shows incur a 50 € penalty (unless stricter promotional fare rules apply).

9 Force Majeure, Administrative/Health Formalities, Insurance, Claims & Governing Law (Art. 14 to 22)

• Force Majeure (Art. 14): Travel Pro S.A. is not liable for non-performance or delay caused by force majeure within the meaning of Articles 1150–1151 of the Luxembourg Civil Code.
• Passports, Visas, USA ESTA & Minors (Art. 15): Travelers are solely responsible for holding valid travel documents (passport valid at least 6 months beyond return where required, visas, vaccination certificates, and for the USA an approved ESTA at esta.cbp.dhs.gov obtained at least 72 hours before departure). Minors must hold an individual passport/ID and, when traveling without a parent, a signed exit authorization plus a copy of the signing parent’s ID. Denied boarding due to non-compliant documents never entitles the traveler to a refund.
• Optional Travel Insurance (Art. 16): Travel insurance is not included in base prices. Where subscribed on the Site, insurance premiums are non-refundable and non-transferable (subject to statutory withdrawal rights if duplicate prior coverage is proven).
• Personal Data & Cookies (Art. 18): Personal data processing and cookie consent are governed by our Privacy Policy & GDPR Notice and Cookie Policy.
• Claims & Consumer Mediation (Art. 19): Any on-site non-conformity must be reported immediately on the spot. Written claims with supporting documents must be sent to Travel Pro S.A. within 30 days after the return date (processed within 4 weeks). Unresolved consumer disputes may be referred to the Service national du Médiateur de la consommation (mediateurconsommation.lu), the European Consumer Centre Luxembourg (CEC) (cecluxembourg.lu), or the ULC (Union Luxembourgeoise des Consommateurs).
• Electronic Evidence, Modifications & Applicable Law (Art. 20 to 22): Computerized records kept in Travel Pro S.A.’s and its suppliers’ systems constitute valid legal evidence of bookings. These Terms & Conditions are governed exclusively by Luxembourg law, and any dispute falls under the jurisdiction of the Courts of Luxembourg City (430, route de Longwy, L-1940 Luxembourg).

10 Standard Information Forms — Directive (EU) 2015/2302 & Luxembourg Law of 25 April 2018 (Part B & Part D)